Find answers to common questions, troubleshoot issues, or reach out directly.
Having trouble with Vault? Email us for help, to report a bug, or to share feedback.
Email support / report an issueTell us what happened, what you expected, and the steps to reproduce the issue. Include your device model, iOS version, and Vault app version if available. For a scanning problem, attaching the screenshot you scanned and naming your brokerage helps us fix it fastest.
If the button doesn't open your email app, copy the address above into your preferred email service. If you attach a screenshot, hide account numbers and other personal financial details first.
No sign-up, no account, no setup. Your first 2 trades are free with every feature unlocked.
Pick your brokerage's order confirmation from Photos or take a photo of it. You can also type the trade in manually.
Check the ticker, buy or sell, price, and quantity Vault read from the screenshot. Tell it whether this fill opened or closed a position, then tap "Use These Values" and Save.
Open "Notes & Tags" and add tags like FOMO or Followed Plan. Your P&L appears on the calendar and in Stats right away.
VNRecognizeTextRequest) to extract text from your screenshot, then runs it through brokerage-specific parsing rules to identify the ticker, buy or sell, the fill price, and quantity. All processing happens on-device — the image never leaves your phone. You then review every value, confirm whether the fill opened or closed a position (a sell can be a short entry or a long exit), and the trade form is filled in for you to save.
+ for a third trade, Vault shows the plans. If you close that screen, nothing is lost: you can still view, edit, delete, and export the trades you already logged. Only adding new trades requires a plan. The 2 free trades are counted as trades created, so deleting one does not free up another slot.
+ to open the plans screen (or tap the "Free trades used" banner). Tap Restore Purchases at the bottom. Your subscription or lifetime unlock is restored in a few seconds.
Scan brokerage fill confirmations with on-device OCR. Supports 5 major brokerages plus a generic fallback.
Color-coded heatmap calendar. Green for profitable days, red for losing days. Tap any day to drill in.
Total P&L, win rate, average win/loss, and a visual win/loss bar. Filter by week, month, or all time.
12 built-in tags like FOMO, Revenge Trade, and Followed Plan. Surface the patterns that cost you money.
Search by ticker, notes, or tags. Sort by date, P&L, or ticker. Filter longs from shorts.
Export your full trade history to CSV. Compatible with Excel, Google Sheets, and any spreadsheet tool.
Vault only imports completed stock and ETF fills. If you see "This is an order being placed" or "This doesn't look like an order," you scanned an order ticket, a preview, or a quote page. Open the filled order from your brokerage's history and scan that instead. Options and crypto trades need to be entered manually. If the screenshot is a completed fill and still isn't read, try selecting your brokerage manually instead of Auto-Detect and make sure the image is clear and not cropped too tightly.
OCR can occasionally misread numbers, especially on low-resolution screenshots or screens with complex layouts. After scanning, you always have the chance to review and correct values in the trade entry form before saving. Try rescanning with a clearer screenshot if the results are consistently off.
Vault needs camera access only for the screenshot scanner. When access is off, Vault shows an "Open Settings" button; you can also go to Settings → Vault → Camera and toggle it on. Choosing a screenshot from your library works without any permission, because it uses the system photo picker.
The calendar shows trades based on their trade date, not the date they were logged. If you log a trade today but set the date to last week, it will appear on last week's calendar cell. Navigate to the correct month using the arrow buttons to find your trade.
"Export filtered" only includes trades matching your current search and Long/Short filter. Choose "Export all" from the share menu to include your complete trade history.
Tap Restore Purchases at the bottom of the plans screen while connected to the internet and signed in with the Apple Account you used to buy Vault. Your full access is restored and remembered on that device. If it still doesn't work, email us with the approximate date you bought the app.